Shipping Policy

Last updated: September 21, 2026

Thank you for shopping with Novexora. We are committed to making sure your order is processed and delivered as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and circumstances outside our control.

Please allow approximately:

• Standard Shipping: 7–15 business days

• International Shipping: 10–20 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier issues, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the available shipping method.

From time to time, Novexora may offer free shipping promotions. Any applicable promotion will be clearly stated at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. Please allow some time for tracking information to become available in the carrier's system.

Customs & Import Fees

For international orders, your country may charge customs duties, taxes, or other import fees. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate the shipment.

Please make sure your shipping address is correct before completing your purchase. Novexora is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with your order number and clear photos of the package and product so we can review the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Thank you for choosing Novexora.